Seats that are on special offer are, by definition, in stock, and are thus dispatched by the next working day following your order at the very latest.
The lead time for the manufacture of "custom-made" personalized seats is usually between 3 to 4 weeks, depending on the motorcycle/scooter model and the options you have selected.
If you choose the "I provide my base" option, then obviously, the lead time is only counted from the time that your original seat arrives at our workshop.
You will receive an email on the day that your order is dispatched.
Delivery times vary according to the delivery destination.
You are currently described as living in this country: AUSTRIA
(if this is incorrect, please select the right country using the drop-down menu on the top left-hand corner of the page, beneath our logo, before proceeding).
For this country, the estimated delivery time indicated by the postal service is: 3 to 5 days.
The email informing you that your order has been dispatched contains the parcel number and the link to the French postal service's online tracking service.
Unfortunately, this online tracking service can only be viewed in French at the present moment :-(
If there truly is a shipping problem (i.e. the waiting time since the dispatch of your order has largely exceeded the estimated delivery times indicated in the answer to question 2), start off by making an inquiry at your post office by providing the tracking number that we gave you and the dispatch country (France).
If this doesn't solve the problem, please get in touch with us and state your order number in your request.